BOOKING CONDITIONS


Our booking conditions set out the responsibilities of Premier Golf UK and our obligations to you and vice versa. Any booking made between you and Premier Golf UK will be subject to these booking conditions. For all bookings the contract between us will come into existence once we have received your deposit and have issued our Confirmation Documentation to you. Your contract is governed by English law and all disputes are subject to the exclusive jurisdiction of the English courts. 


1.0       MAKING A BOOKING WITH US AND PAYMENTS


1a) When you contact us, we will confirm a price to you either verbally (over the phone) or in writing.
1b) The person making the booking, must be at least 18 years of age and automatically becomes the lead person and is responsible to us for all payments due. It is your responsibility to make every member of your party aware of our booking conditions. A copy of these are available on our website or sent out by request.
1c) When you make a booking with us, and it is at least 9 weeks or more in advance of your departure date,  you will be required to pay a non-refundable deposit of £70 per person if the destination is outside the UK. 
1d) In some instances, we may require an additional amount to secure your holiday package; however, we will make you fully aware of this at the time of booking. For bookings made within 9 weeks of the departure date the full amount will be due.
1e) Your holidays arrangements are subject to availability and at the point of confirmation we will endeavour to confirm all the elements of your booking. However there are occasions when this may not be possible, such as your golf tee-times, and therefore these omissions will be highlighted on the Confirmation Document we send you. 
1f/ The remaining full balance of the holidays is due 9 weeks in advance of your due departure date. Payment can be made by cheque, (made payable to Premier Golf UK), or by a credit card or debit card. Balance payments made by credit card will be subject to a transaction charge, which we will tell you at the time of booking. Payments by cheque may not be accepted within 7 weeks of your confirmed departure date. If the full balance has not be paid 9 weeks prior to your departure, we reserve the right to treat your booking as cancelled by you, in which case your deposit will be forfeited and you must pay the cancellation charges as shown in Section 5d.
1g/ Our acceptance of your booking is based upon the fact that you have arranged adequate travel insurance for yourself to cover any foreseeable losses. If you fail to take out travel insurance, or your insurance is not adequate we will not be liable for any loss that you could incur. 


2.0       GOLFING ACTIVITIES


2a) When your golf itinerary has been confirmed it will be shown on your Confirmation Documentation with the accommodation & tee-time/s and date/s.
2b) Once your golf tee-times have been confirmed we reserve the right to charge you an amendment fee of £10 if you want to make any changes.
2c) If the supplier has to make changes to confirmed starting times, this will not be considered a 'Major' change. However, we will endeavour to assist you in finding an alternative.
2d) Every golf club reserves the right to pair-up matches up to 4 Balls prior to your tee-time. 
2e) Every golfer must comply with the Golf Clubs handicap restrictions and club rules. Each golf club is different so please check prior to making your booking. We can provide this information on request. No refund will be offered if you do not comply with these golf club rules.
2f) If increment weather prevents play, or for a mistake that was not ours, we will only be able to refund your green fee when the golf club confirms this to us in writing or by email. It maybe the policy of the golf club not to issue refunds, even if the golf course was closed, so therefore we recommended that you consider purchasing holiday insurance to cover you for this eventuality.
2g) Whenever reasonably possible we will make you aware of any maintenance work that the golf club has advised us of. We cannot be held responsible for the playing conditions or if the course is operating under winter rules or temporary greens etc...

 


3.0       IF YOU WANT TO MAKE ANY CHANGES TO YOUR BOOKING


3a) Any changes to a booking must be made in writing or email. Where possible we will do our best to make those changes for you.
3b) We reserve the right to charge an administration fee of £25 per person per change, plus whatever additional charges are requested by the hotel, hotel resort or any other supplier who is involved in your holiday supply chain.
3c) Any change made within 9 weeks of the departure date might have to be treated as a cancellation and therefore the charges laid out in our 'Cancellations By You' section below would apply. 


 4.0       IF YOU WANT TO CANCEL ANYTHING WITH US


4a) If you wish to cancel your holiday in full or in part, you must confirm this to us, either by email or in writing by recorded delivery to our address;

 

Premier Golf UK,

Tudor House,

The Common,

Halton,

Cheshire,

WA7 2BB


4b) The following cancellation charges will apply:

 

Prior to departure  when the cancellation is acknowledged by us   Cancellation charge as a percentage of the holiday cost, excluding any amendment fees:
57 days or more   Loss of deposit
56 – 29 days   55%
28 - 15 days   70%
14 - 0 days   100%

 

4c) Depending on the reason/s for a cancellation you may be able to reclaim these cancellation costs. If you are unsure or you want to make a claim you must liaise directly with the insurance company concerned.
4d) Any pre-booked golf tee-times cancelled 30 days or less prior to the day of play will be charged at 100%.
4e) Where a cancellation reduces the number of full paying party members below the number required for a free place or discounted price, the booking will be re-invoiced to reflect the revised price based upon the correct party size. This could mean each person paying an additional amount thereafter. 


5.0       CHANGES OR CANCELLATIONS MADE BY US


5a) We offer golf breaks/holidays several months in advance and at times we may have to make changes to and/or correct errors both before and after a bookings has been confirmed. On the rare occasion we may have to cancel confirmed bookings. Whilst we always endeavour to avoid any changes and cancellations, we must reserve the right to do so. However, we promise we will never cancel your confirmed booking 3 weeks or less, unless you have failed to comply with these booking conditions as this entitles us to cancel. 
5b) A major change made before departure will be classed as; a change of accommodation to that of a lower official classification or standard for the whole or a major part of the time you are away or a change of accommodation location for the whole or a major part of the time you are away.
5c) If it is necessary to make a major change or cancel your golf break/holiday, we will inform you as soon as is reasonable possible and if there is time before your departure we may provide you with the following choice:-
i/ Accept the change/s and continue your booking incorporating the new arrangements as per the booking, 
ii/ Accept an offer of alternative travel arrangements, if available, from us,
iii/ Cancelling your booking and receive a full refund of all monies paid. 
5d) If we have to make a major change or cancel your holiday, we will, as a minimum, where compensation is due; pay you the compensation payments set out in the table below:

 

Compensation Table   £5
56 – 29 days    £10
29 - 14 days   £40
13 -0 days   £100

 

Depending on the major change or cancellation it will be subject to the following exceptions:

i) Compensation will not be payable and no liability beyond offering the above mentioned monies can be accepted.
ii) Where we are forced to make a change or cancel as a result of unusual and unforeseeable circumstances beyond our control, the consequences of which we could not have avoided even with all due care. 
ii) No compensation will be payable and the above options will not be available if we cancel as a result of your failure to comply with any requirement of these booking conditions entitling us to cancel (such as paying on time) or if the change made is a minor one. A minor change is any change which, taking account of the information you have given us at the time of booking or which we can reasonably be expected to know as a tour operator, we could not reasonably expect to have a significant effect on your confirmed holiday.
In the event of a major change we will pay you compensation as outlined above, except in circumstances amounting to "force majeure" as defined below in section 6.0.

 

6.0       FORCE MAJEURE


6a) Except where otherwise expressly stated in these booking conditions, we cannot accept liability or pay any compensation where the performance or our obligations under our contract with you is prevented or affected by, or you otherwise suffer any damage or loss, as a result of "force majeure". 
6b) In these Booking Conditions, "force majeure" means any event which we or the supplier of the service(s) in question could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riot, civil strife, actual or threatened terrorist activity, industrial dispute, natural or nuclear disaster, adverse weather conditions, fire and all similar events outside our control.

 

7.0       OUR LEGAL RESPONSIBILITY TO YOU


7a) We accept responsibility for the arrangements provided in this contract and for those arrangements to reach a reasonable standard, regardless of whether the services are supplied by us or by our agents or suppliers. If any part of your holiday is not provided as advertised and or confirmed on your booking confirmation then we will provide reasonable compensation, if this has affected the enjoyment of your holiday, up to a maximum of the holiday cost.  
7b) We accept responsibility for the acts and or missions of our employees, agents and suppliers, except where they lead to death injury or illness. Our liability in all cases shall be limited to the cost of your travel arrangements as booked with Premier Golf UK..  
7c) We also accept liability for death, bodily injury or illness to you and/or other persons named on the booking due to the negligent acts or omissions of our employees, agents and suppliers, whilst acting within the scope of, or in the course of their employment on the provision of your travel arrangements. We will accordingly pay you as such damages might have been awarded in such circumstances under English law. We shall however not be liable for loss or damage caused for any reason other than our own negligence or the negligence of our agents or suppliers. In such cases however we will where possible offer you prompt and reasonable assistance.

 

8.0       PERSONNAL INJURY OR DEATH UNCONNECTED WITH YOUR BOOKING


 8a) If any member of your party, suffers an illness, injury or death whilst overseas arising out of an activity which did not form any exact part of your travel arrangements, or an excursion arranged through us, we will at our own discretion provide advice, guidance and assistance.  
8b) If any legal action is contemplated and you want our assistance, you must obtain written consent from us prior to commencement of any proceedings. Our consent will be given subject to you undertaking to assign any costs, benefits received under any relevant insurance policy to ourselves. We limit the cost of our assistance to you or any member of your party to £6000 per booking.


9.0       THE PRICE OF YOUR HOLIDAY AND PROMOTIONAL ACCURACY


9a) The information and prices shown on our website and/or brochures or promotional material we publish may have changed at the time when you book. Whilst every effort has been made on our part to ensure accuracy of prices, regrettably errors do occur. You must therefore check that all the details of your booking, including the price, with us at the time of making your booking.

  
10.0     PRICE GUARANTEE


10a) The prices quoted to you and shown on your Confirmation Documentation will reflect the prevailing exchange rate at the time of booking.
10b) Should there be an increase in any of the costs to us, caused by currency exchange rate fluctuations, Government action, or suppliers taxes, we will absorb up to 2% of the change. You will be required to meet any increase between 2% and 10%. If we have to increase the price of your holiday by more than 10%, you will have the option of continuing with the holiday arrangements and meeting the extra costs (above 2%) or of cancelling with a refund of any money you have paid to us, except any charges you have incurred for amendments. 
10c) If you decide to cancel the holiday, you must do so within seven working days of the issue of the revised Confirmation of Booking Invoice.

 

11.0     PROBLEMS & COMPLAINTS


11a) If you have a problem or complaint whilst you are on holiday, please make one of our representatives immediately aware. This will allow us to assist you and resolve the problem. Where we are not providing a local representative service, then please contact us in the UK on 44 (0) 0800 098 8302 or email us.  


11b) If you have a complaint that you would like to bring to our attention on your return, then please write to us by recoded post at, Premier Golf UK, Tudor House, The Common, Halton, Cheshire, WA7 2BB or email us. We do not accept liability in respect to complaints that are received outside of 28 days after your return date.

 

12.0     BEHAVIOUR


12a) We reserve the right to decline to accept or retain any person as a client if their conduct is disruptive and affecting the enjoyment of other holidaymakers. We shall be under no liability for any extra costs incurred by such a person as a result of doing so.
12b) Any person who is denied boarding on the travel sector shall be deemed to have given notice of cancellation of their booking at that moment and cancellation charges will apply. 

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